Hospitality businesses can be complex structures because they combine major elements of an operating business with buildings and real estate on the one hand and brand identification on the other. They are expensive to develop, expensive to operate, and are people-dependent given that customer service is the key driver to success. Disputes within this industry frequently benefit from the perceptions and insights of experts who maintain deep knowledge concerning practices, expectations, and protocols. These experts can not only add credibility in a hospitality legal dispute, but they can “cut to the chase” and save the litigation team time and money.