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Insurance Claims Expert Witness

CMR Consulting Corporation

CMR Consulting Corporation

15050 138th St., #4676
Olathe, Kansas 66063

Phone(913) 335-0612

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Expert WitnessSpeaker
I am the founding member of an insurance litigation support consulting firm with speciality in claims and the Lloyd's of London marketplace. I am experienced and accomplished in insurance claims management, bad faith claims management, insurance adjustment strategies, collaboration with trial and defense attorneys, and public speaking. I worked with the University of Arkansas at Little Rock Small Business Development program to present educational seminars to entrepreneurs about their insurance needs. In addition, I facilitated seminars for Lloyd's of London professionals collaborating with law firms to develop training materials for the seminars which were held in London.


Bad Faith Claims
Bicycle Accident/Bodily Injury claims
Good Faith Claim Handling
Claim Standards and Practices
Adjuster Standards and Practices
Liability claim handling
Property claim handling
Cargo claim handling
Marijuana claim handling
Self-insured retention claim handling
Dog bite claims
Lloyd's of London

Litigation Support Services

Chantal M. Roberts draws upon her 20+ years as an adjuster and on her leadership roles in the insurance industry to help you make sense of the insurance claim or suit.

Areas of Expertise

Additional Expertise:

Claims Standard Practices, Claims Bad Faith, Lloyd's London, Liability Claims, Cannabis Claims.


Chantal M. Roberts’ career reflects over 20 years of accomplishments in the insurance industry, with specialization in commercial general liability, special investigations and fraud investigations, commercial property, homeowners, and cargo insurance.

Following graduation, she began her 20+ year insurance claim career in Texas at Liberty Mutual Insurance handling commercial auto liability claims before moving to MetLife Insurance Company to spearhead its personal auto low-impact claims handling over a five-state area. Chantal relocated to Arkansas to work in her family’s company, a third-party administrator for certain syndicates of Lloyd’s of London, where she continued handling a wide variety of claims such as general liability, special investigations/fraud investigation, homeowner, cargo, and property insurance. Through the syndicates at Lloyd’s she handled medical-marijuana property damage claims. Chantal ultimately became the Director of Claims overseeing approximately 35 adjusters handling claims in all states but Alaska and handling a high-value homeowners’ book located in Québec, Canada.

Chantal is now an expert witness for CMR Consulting and is passionate about advancing good faith claims handling and best practices for adjusters. She published “Cannabis: How Can It Be Covered and Adjusted?” and co-authored “Does Your Business Need Active Assailant Insurance?” She also co-hosted a webinar through CPCU on the topic of Self-Insured Retentions.

Consulting Practice

United States

CMR Consulting Corporation in the Social Networks

LinkedIn PageLinkedIn

Professional Experience

Chantal M. Roberts, CPCU, AIC, RPA is recognized by colleagues as a subject matter expert in claims management best practices. She is a highly experienced executive and provides a record of expertise and accomplishments in insurance claims management, bad faith claims management, insurance adjustment strategies, third party management and collaboration, attorney collaboration, and public speaking.

She has served as the primary adjuster for client with a self-insured retention for professional liability. Ms. Roberts collaborated with attorneys regarding clients' lawsuits. She also adjusted liability claims for domestic market for restaurants with amusement areas, fun parks, gyms. Ms. Roberts, while acting as an adjuster, managed as many as 100 claims.

Ms. Roberts was a member of the senior executive team in charge of 6,000 claims per year involving commercial property and liability, commercial and personal auto liability, inland marine, motor truck cargo, heavy equipment, homeowner property, and dealer open lot losses while at Affirmative Risk Management. She interfaced with policyholders residing in every state except Alaska. This demanding role concentrated on claim management strategies, claims data evaluations, complex claims management, litigation participation, disputed claim resolution, internal reporting, quality assurance strategies, and staff hiring, training, and coaching.

Ms. Roberts published How Can Cannabis Claims Be Covered and Adjusted? in CPCU’s Insights magazine. She spoke o the NAIC Western Zone Committee about the article in September 2018. Ms. Roberts is now an insurance litigation consultant for CMR Consulting with a focus on cannabis and cycling claims, adjuster standard practices and processes, and the Lloyd’s of London marketplace.


Alabama (#456302); Arizona (#1326869); Arkansas (#1326869); California (#2I43853); Florida (#E094477); Georgia (#2728538); Hawaii (#385782); Idaho (#IA118455); Indiana (#767194); Kentucky (#599977); Louisiana (#434176); Maine (#ADN231887); Michigan (#11326869); Mississippi (#10125814); Nevada (#739827); New Hampshire (#2392663); New York (#IA-1182315); North Carolina (#1326869); Oklahoma (#72952); Oregon (#1326869); Pennsylvania (#421625); Puerto Rico (#100107062); Rhode Island (2257037); South Carolina (#1326869); Texas (#442405); Utah (#221559); Washington (#731131); West Virginia (#1326869)

New Brunswick (#180002321); Prince Edward Island (#36782)


CPCU Society; Claims and Litigation Alliance; National Cannabis Industry Association; American Association of Insurance Management Consultants; Registered Professional Adjuster; Defense Research Institute; Greater Kansas City Claims Association

Seminars & Training

CPCU Webinar co-presenter on "Claim Issues in SIRs: Opportunity or Pitfall? July 2019


Author –How Can Cannabis Claims be Covered and Adjusted? CPCU Society Publication, Insights 2018
Co-Author -- How Active Assailant Insurance Can Help Your Business Survive After a Mass Casualty Event, and LinkedIn (May 2019)

Videos Provided by CMR Consulting Corporation

Chantal Roberts on the CMR Consulting Logo

37 second video

Hi. I'm Chantal Roberts of CMR Consulting. I am a insurance litigation support consultant, and I chose the logo for CMR Consulting based on houses with interlocking puzzle pieces. I chose this because a lot of people feel that insurance can be confusing or a puzzle. I'd like to help them put that together whether that's through my consultancy work or as an expert witness.

Give me a call today at 913-335-0612. Thank you.

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