Insurance Claims Expert Witness
Bad Faith Claims
Bicycle Accident/Bodily Injury claims
Good Faith Claim Handling
Claim Standards and Practices
Adjuster Standards and Practices
Liability claim handling
Property claim handling
Cargo claim handling
Marijuana claim handling
Self-insured retention claim handling
Dog bite claims
Lloyd's of London
Litigation Support Services
Chantal M. Roberts draws upon her 20+ years as an adjuster and on her leadership roles in the insurance industry to help you make sense of the insurance claim or suit.
Areas of Expertise
Claims Standard Practices, Claims Bad Faith, Lloyd's London, Liability Claims, Cannabis Claims.
Chantal M. Roberts, CPCU, AIC, RPA's career reflects over 20 years of accomplishments in the insurance industry, with specialization in commercial general liability, special investigations and fraud investigations, commercial property, homeowners, and cargo insurance.
She began handling commercial auto liability claims at Liberty Mutual Insurance Company and personal auto low-impact claims at MetLife. She worked in a third-party administrator for certain syndicates of Lloyd’s of London, where she continued handling a wide variety of claims such as general liability, special investigations/fraud investigation, homeowner, cargo, and property insurance. Chantal ultimately became the Director of Claims overseeing approximately 35 adjusters handling claims in all states but Alaska and handling a high-value homeowners’ book located in Québec, Canada.
She is a published author. In Insights, a professional magazine from The Institutes, she published “Cannabis: How Can It Be Covered and Adjusted?” and “What Do Power Outages, Wildfires, and Vaping Bans Have in Common?” which appeared in Claims Journal (October 2019) and Carrier Management (October 2019). She also co-hosted a webinar through The Institutes on the topic of Self-Insured Retentions.
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Chantal M. Roberts, CPCU, AIC, RPA is recognized by colleagues as a subject matter expert in claims management best practices. She is a highly experienced executive and provides a record of expertise and accomplishments in insurance claims management, bad faith claims management, insurance adjustment strategies, third party management and collaboration, attorney collaboration, and public speaking.
She has served as the primary adjuster for client with a self-insured retention for professional liability. Ms. Roberts collaborated with attorneys regarding clients' lawsuits. She also adjusted liability claims for domestic market for restaurants with amusement areas, fun parks, gyms. Ms. Roberts, while acting as an adjuster, managed as many as 100 claims.
Ms. Roberts was a member of the senior executive team in charge of 6,000 claims per year involving commercial property and liability, commercial and personal auto liability, inland marine, motor truck cargo, heavy equipment, homeowner property, and dealer open lot losses while at Affirmative Risk Management. She interfaced with policyholders residing in every state except Alaska. This demanding role concentrated on claim management strategies, claims data evaluations, complex claims management, litigation participation, disputed claim resolution, internal reporting, quality assurance strategies, and staff hiring, training, and coaching.
Ms. Roberts published How Can Cannabis Claims Be Covered and Adjusted? in CPCU’s Insights magazine. She spoke o the NAIC Western Zone Committee about the article in September 2018. Ms. Roberts is now an insurance litigation consultant for CMR Consulting with a focus on cannabis and cycling claims, adjuster standard practices and processes, and the Lloyd’s of London marketplace.
Alabama (#456302); Arizona (#1326869); Arkansas (#1326869); California (#2I43853); Florida (#E094477); Georgia (#2728538); Hawaii (#385782); Idaho (#IA118455); Indiana (#767194); Kentucky (#599977); Louisiana (#434176); Maine (#ADN231887); Michigan (#11326869); Mississippi (#10125814); Nevada (#739827); New Hampshire (#2392663); New York (#IA-1182315); North Carolina (#1326869); Oklahoma (#72952); Oregon (#1326869); Pennsylvania (#421625); Puerto Rico (#100107062); Rhode Island (2257037); South Carolina (#1326869); Texas (#442405); Utah (#221559); Washington (#731131); West Virginia (#1326869)
Prince Edward Island (#36782); New Brunswick (#180002321)
CPCU Society; Claims and Litigation Alliance; National Cannabis Industry Association; American Association of Insurance Management Consultants; Registered Professional Adjuster; Defense Research Institute; Greater Kansas City Claims Association
Chantal M. Roberts, CPCU, AIC, RPA is recognized by colleagues as a subject matter expert in claims management best practices. She is a highly experienced executive and provides a record of expertise and accomplishments in insurance claims management, bad faith claims management, insurance adjustment strategies, third party management and collaboration, attorney collaboration, and public speaking. She draws upon her 20+ years as a claims adjuster, team leader, and claims director of a third-party administrator to review the case for consistent handling with insurance industry customs, practices, and standards.
Seminars & Training
NAIC Western Zone Committee September 22, 2018
• Presented perils associated with cannabis claims to insurance commissioners based on Insights article.
Insurance Business America, Cannabis Cover Masterclass March 19, 2019
• Spoke on panel, discussed claim trends, and highlighted policy pitfalls in the cannabis market.
Moderator: Norman Ives
Panelists: Michael Sampson (Reed Smith); Dean Rocco (Wilson Elser); Chantal M. Roberts
CPCU Webinar on “Claim Issues in SIR’s: Opportunity or Pitfall?” July 16, 2019
• Co-Presented with Kevin Quinley
• Discussion concerning perils when carriers cede claim-handling to policyholders; suggestions for practical strategies for assessing the policyholder’s “fitness” for self-handling claims; and suggestions of ways to minimize friction when a policyholder wants a large SIR.
American Bar Association TIPS Cannabis Seminar September 19, 2019
• Spoke on panel for insurance coverage, discussed claim trends, highlighted policy pitfalls in the cannabis market.
Moderator: Daniel F. Gourash (Seeley, Savidge, Ebert & Goruash Co., LPA)
Panelist: Wes Gilbreath (Continental Heritage Insurance Co.); Chantal M. Roberts
Eastern Carolina University October 28 and October 29, 2019
• Risk Management and Insurance Program Insurance Claims Careers Week
• Featured speaker at insurance symposium encouraging students to consider the Claims Department as a viable career field.
o Claims Handling 101
Entry level lecture concerning the Claims Department’s role in the greater insurance field and what an adjuster does on a daily basis.
o Claims Handling 102
Senior level lecture adjusting a mock Hurricane Dorian loss complete with several coverage issues which needed to be addressed via a Reservation of Rights letter.
Author –How Can Cannabis Claims be Covered and Adjusted? CPCU Society Publication, Insights 2018
Co-Author -- How Active Assailant Insurance Can Help Your Business Survive After a Mass Casualty Event, Insurancewriter.com and LinkedIn (May 2019)
Author-- What Do Power Outages, Wildfires, and Vaping Bans Have in Common?, Claims Journal (October 2019) and reprinted in Carrier Management (October 2019)
Videos Provided by CMR Consulting Corporation
Chantal Roberts on the CMR Consulting Logo
Hi. I'm Chantal Roberts of CMR Consulting. I am a insurance litigation support consultant, and I chose the logo for CMR Consulting based on houses with interlocking puzzle pieces. I chose this because a lot of people feel that insurance can be confusing or a puzzle. I'd like to help them put that together whether that's through my consultancy work or as an expert witness.
Give me a call today at 913-335-0612. Thank you.