Consumer Product Safety, Regulatory Compliance Consultant & Expert Witness
Mr. Chen has over 20+ years of experience in the consumer products industry, most recently for the Product Safety & Compliance division at Walmart Stores, Inc. He was responsible for managing the regulatory compliance testing and auditing programs / policies / procedures / protocols / practices for general merchandise (non-food) items offered for sale in the Walmart, Sam's Club, online and Puerto Rico formats. This included direct import, domestic, private label, supplier and national brand items in 20+ departments/categories.
In addition to being employed with the world's largest retailer (and company), Mr. Chen was also previously employed with Intertek, a global 3rd party test lab and QA/QC service provider and various consumer product companies, importers and manufacturers.
Mr. Chen has experience with the following consumer products areas in various capacities: Toy / Toys, Children's Product / Products, Sporting Goods, Costume & Fine Jewelry, Sunglasses, Watches, Bags and Other Accessories, As Seen On TV, Clip Strips and Impulse, Seasonal & Celebrations, Crafts, Fabrics and Sewing, Furniture (indoor), Outdoor Living (i.e. furniture and grills), Infant Juvenile Baby Hardlines & Consumables, Stationery, Kitchen & Dining, Small Appliances, Bedding & Bath, Home Decor, Storage & Organization, Electronics, Electrical, Lighting, Hardware & Paint, Automotive, Pets, Health Beauty Aids, Cosmetics, Personal Care Products, Household Chemicals & Consumables and other Consumer Products (i.e. softgoods, softlines, hardgoods, hardlines, etc.)
Please see website. https://www.consumerproductcompliance.com/service-offerings
Areas of Expertise
Other Consumer Products - Toy / Toys, Children's Product / Products; Sporting Goods; Costume & Fine Jewelry; Sunglasses; Watches; Bags and Other Accessories; As Seen On TV; Clip Strips and Impulse; Seasonal & Celebrations; Crafts, Fabrics and Sewing; Furniture (indoor); Outdoor Living (i.e. furniture and grills); Infant Juvenile Baby Hardlines & Consumables; Stationery; Kitchen & Dining; Small Appliances; Bedding & Bath; Home Decor; Storage & Organization; Electronics; Electrical; Lighting; Hardware & Paint; Automotive; Pets; Health Beauty Aids; Cosmetics; Personal Care Products; Household Chemicals & Consumables and Other Household Goods (i.e Softgoods, Softlines, Hardgoods, Hardlines); Testing; Audits and Inspections; Consumer Product Safety Commission (CPSC) / Consumer Product Safety Improvement Act (CPSIA); Federal, State and Local Regulatory Compliance; Retail Compliance (Walmart, Sam's Club and Other Retailers); Quality Assurance / Control.
In today's environment, consumer product companies are faced with an increasing amount of scrutiny from both the retailers and Local, State and Federal regulatory agencies, such as through inspections, audits, violations, recalls, product removals, chargebacks, fines and penalties.
PC Squared Consultants, a Bentonville, Arkansas-based consulting firm, assists consumer product companies, importers, manufacturers and retailers with their product safety, compliance and quality needs + wants.
The company was originally founded by Paul Chen, formerly of the Product Safety & Compliance division at Walmart Inc., who sought a need in the supplier community to assist those companies that struggled to meet the demanding Walmart and Sam's Club product quality and compliance requirements.
With an overall understanding and proven real-world experience at consumer product companies / manufacturers, a global 3rd party test lab & QA/QC service provider and the world's largest retailer (and company), PC Squared Consultants can help maximize sales and protect the best interests of your company.
All US states and certain international countries
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Certified Quality Improvement Associate (CQIA) - American Society for Quality
Certificate in Product Safety Analysis - St. Louis University
Certificate in Product Risk Assessment - St. Louis University
International Consumer Product Health & Safety Organization (ICPHSO)
Available upon request
Master in Business Administration (MBA) - Keller Graduate School of Management
Bachelor of Science (BS) in Business Information Systems - DeVry University