Computer Projects and Software Failure Consultants & Expert Witnesses
WSR Consulting Group, LLC has provided expert witness services in over 100 litigation cases at all levels of court, including arbitration and mediation involving a broad range of issues including: systems development and implementation methodologies; large-scale project cost and schedule estimation; project management, planning and schedule tracking; critical path and earned value analysis; project staffing and executive management; risk management; quality management, assurance and control; scope management and configuration management ; contract audits, crisis management and dispute resolution; software and system test planning, execution, and acceptance management; software, database and network architecture and infrastructure, design; software engineering; organizational change management; post go-live operations; implementation and staffing; IP infringement (patents, copyrights, trade secrets. idea theft, etc.); valuation of high tech companies, software, and technology products.
Extensive hands-on experience in large system projects; development methodology; programming; software testing and acceptance; data conversion; quality assurance; go-live implementation; training; documentation; IT staffing and operations.
We are computer experts, software development experts, software implementation experts, systems maintenance experts (ITIL certified), and experts in computer- and software-related IP. As expert witnesses, we rely on our strong and deep experience, training and education, and the latest computer forensic techniques to quickly discover and prove IP misappropriation, and uncover the root causes of software failure, computer failure, project failure by unearthing the people, methodology, management, technology, and business issues that caused the system to fail in terms of quality, cost, schedule, functionality, performance and resources.
Litigation Support Services
WSR Consulting Group, LLC consulting and expert witness teams draw upon a wealth of experience and expertise to give clients, attorneys, and triers of fact powerful insight, foresight and hindsight into information technology issues, projects, challenges and disputes. WSRcg experts have testified in court and arbitration about the proper and improper implementation of large-scale systems project practices in the following, typically very important, areas: Contracts, Project Management, Systems Development Life Cycle Methodology, Risk Management, Acceptance/Implementation, System Performance/Post Go-Live, Intellectual Property.
Areas of Expertise
ERP Failure, SDLC Methodology, SAP Failure. SDLC Methodology, Software Metrics, Software Valuation, Software Testing, Project Management, Project Organization.
Following a distinguished career as a management and computer technology consultant and partner at an international consulting firm, Warren S. Reid founded WSR Consulting Group, LLC in 1988, a firm specializing Computer Crisis Consulting and as Computer Expert Witnesses in Software Failure and IP Infringement Litigation Matters.
Warren Reid has been involved in conceiving, designing, programming, accepting, implementing and turning around large-scale systems and software projects in crisis situations, such as helping create and launch the Federal Energy Office for President Jimmy Carter in just 75 days, overseeing the testing and acceptance of California’s Lotto Lottery games in just 100 days. He was the principal author of one of the world’s first large-scale Software Development Life Cycle methodologies, which evolved into “Method/1,” which is still used internationally by some of the world’s largest software entities.
Since 1988, Warren Reid has specialized as an expert, special master and expert witness in litigation matters involving liability issues in large-scale system and software failures, and IP disputes. He is recognized and accepted as an expert in the computer, software, systems and high-tech arenas of arbitration in the U.S. (state and federal courts, and the Court of Federal Claims), Canada, Asia & Europe.
Warren Reid is the author of approximately 100 published business articles (many in peer-reviewed journals), quoted in numerous books, newspapers and magazines. He is the co-author with Michael D. Scott, Esquire, of a best-selling book: “The Year 2000 Computer Crisis: Law, Business and Technology”. He is a requested keynote speaker at major international IT law conferences, and co-founder of several international law groups and events, including the World Computer Law Congress and the 2005 International IT Law Conference. He appears from time to time on radio and CNN as an expert in the technology field. Some of his articles on system and software failure, systems and software testing, systems life cycle methodologies, and litigation & dispute resolution have been translated into several languages for worldwide use.
The scope of the systems that Warren Reid and WSR Consulting Group, LLC have built, written about, and testified, crosses multiple industries including: Internet, and e-systems; legacy mainframe systems; three-tiered host-client-server architecture; distributed systems & databases; networked PCs; web-based systems (inc. e-commerce, e-business, online services, and websites); multi-state, multi-level point-of-sale (POS) systems; retail, restaurant, hospital, hotel, distribution & ticketing systems; robot controlled manufacturing facilities and army bases; Enterprise Resource Planning Systems - ERP systems such as SAP, Oracle, PeopleSoft, JDEdwards Cerner, Retek, etc.; specialized hi-tech hardware, software, and operating systems; CASE tools; platforms and configurations.
All States, North America, Europe, Asia, Middle East.
Computer Failure Expert Witness
Software Project Failure Expert Witness
ERP Systems Legal Consultant
Software Intellectual Property Expert Witness
Internet Legal Consultant
Contact WSR Consulting Group, Litigation Support
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* 1988 – Present; WSR Consulting Group, LLC, Los Angeles, California, Founder and Managing Director
* 1980-1988, Laventhol & Horwath, Los Angeles, Senior Principal-in-Charge of Information Systems Consulting for the Western Region.
* 1972-1980, Arthur Andersen & Co., (now Accenture) Los Angeles & New York, Manager in Management Information Consulting.
* Developed strategy and business plans and co-chaired Management Steering Committees to assist in corporate growth, reorganization, merger and acquisition, and raising capital for companies. Responsible for recruiting/negotiating the hire of a dozen CEOs/top managers to help lead newly formed, redirected, or rapidly growing companies.
* Managed complete micro, mini, and mainframe systems solutions from concept through planning, design, selection, development, testing, acceptance, implementation and rollout, for over 100 companies in a dozen industries including: healthcare, restaurant, manufacturing, wholesale distribution, retail, government, finance, not-for-profit. Experienced with all aspects of the system development lifecycle, project management, resource planning, system integration, and performance measurement. Results included large improvement in clients' planning, operations, control, accounting, and profitability. Negotiated dozens of successful high technology contracts.
*B.B.A. in Accountancy, Baruch College, New York
*M.S. in Accounting Theory, Wharton Graduate School of Finance, Pennsylvania
*M.B.A. in Management and Information Control, Wharton Graduate School of Finance, Pennsylvania
*Certified Management Consultant (CMC)
*Certified Fraud Examiner (CFE)
*Certified Software Test Engineer (CSTE)
*Certified Software Quality Analyst (CSQA)
Legal Experience & Services
*Retained as consultant/expert witness in more than 100 cases
*Testified at arbitration/trial 10+ times: U.S. State & Federal Courts, the Court of Federal Claims, international tribunals
*Deposed over 20 times.
*Qualified as expert in the following areas:
- ERP, computer & software failure disputes
- Software contract interpretation/meanings under industry standards
- Software & IP misappropriation
- Software project estimation & project management practices
- Proper use of software development methodologies and best practices
- Software testing & acceptance
- Reasonableness of system/organizational "bumpiness" after go-live
- "Acceptability or Unacceptability" of latent/undiscovered errors
- Appropriate testing regimens
- Software/software company valuations
*Provided expert report/expert opinion evidence re:
systems development methodologies (SDLCs), project/risk management & communications, software engineering, scope creep, staffing, schedule tracking, progress reporting; cost/resource/schedule estimation, contract interpretation, requirements elicitation/management; systems design/architectures/topologies, industry standards compliance, training & documentation,
go-live readiness assessment & implementation; use of automated tools, personnel qualifications, customer performance of its roles/responsibilities, copyright infringement, root causes of systems/software/technology failure, software quality
* Computer Law Association
* Quality Assurance Institute - Worldwide
* National Association of Certified Fraud Examiners
* Institute of Management Consultants
* Guest lecturer at The Southwestern University School of Law (ongoing) re: Creating, Negotiating and Managing IT & Outsourcing Contracts
* Guest lecturer at University of Southern California’s School for Systems and Software Engineering (ongoing)
* Guest lecturer at University of Southern California’s Daniel Epstein’s Industrial & Systems Engineering Department
* West Legalworks' IT Law Summit Conference Series
Our senior managers, IT expert witnesses & CIO expert witnesses have earned a number of the following professional designations, including:
* Certified Software Quality Analyst (CSQA)
* Certified Software Test Engineer (CSTE)
* Certified Management Consultant (CMC)
* Certified Fraud Examiner (CFE)
* Professional Project Manager (PMP)
* IT Infrastructure Library Foundation Certification (ITIL)
* Member of the Law Society of Upper Canada (Ontario Bar)
* CPA (California License)
* Several of our Senior Managers and Expert Witnesses have advanced degrees including: MS, MBA, LLB, LLM and/or PhD degrees
Awards & Honors
Numerous: Available upon request
Seminars & Training
Frequent keynoter, speaker and seminar leader for CalTech, International Computer Law Forum; World Computer Law Congress; International Exhibition and Conference on "Software Testing"; Executive Insurance Institute; Academy of Interactive Arts and Sciences; Computer Law Association; numerous Bar Associations; American Bar Association; Association for Computing Machinery; Data Processing Managers Association; Southwestern University School of Law International IT Law Conference; Quality Assurance Institute; SPIN (Software Process Improvement Network); Southwestern Law School International IT Law Summit 2005; West Legalworks' IT Law Summit Conference Series 2007; and others.
*Creator and developer of "The Five IT Success Models" used in graduate School curricula and in Law School
*Co-author with Michael D. Scott: “The Year 2000 Computer Crisis: Law, Business, & Technology”, Published by Glasser LegalWorks, ISBN#1-888075-68-6
*Author: “The Year 2000 Computer Crisis: A Director & Executive Management Guide”, Published by The Information Management Forum, ISBN#1-55711-172-3
*Author: “The Millennium Mandala”, and the well-received and translated work, “The Year 2000 Titan”
*Over 100 published business and technology articles including topics covering high-tech contracting; large scale system development and project management; contract analysis; successful systems selection, analysis, design, implementation, defect prevention, quality assurance, testing at all levels including integration, acceptance, performance testing, and outsourcing: valuing companies; officer and director obligations; executive decision-making; using expert witnesses; and other topics.
Don Conwell, Esquire, Law firm partner
Conwell & Kirkpatrick, P.A.
Tampa, FL 33607
Michael Silverman, Esquire, Law firm partner and GC
Duane Morris and Heckscher
Chicago, IL 60606
Steven Brower, Esquire, Law firm partner
Brower Law Group
Laguna Hills, California 92653
Frances Goins, Esquire, Law firm partner
Ulmer & Berne
Cleveland, Ohio 44114-1583
Michael D. Scott, Esq., Southwestern Law School
Professor of Law and Director of International IT Law Summer Program in London
Los Angeles, CA 90010
See more reference and testimonials on website.
B.B.A. in Accountancy, Baruch College, New York
M.S. in Accounting Theory, Wharton Graduate School of Finance, Pennsylvania
M.B.A. in Management and Information Control, Wharton Graduate School of Finance, Pennsylvania
Articles Published by WSR Consulting Group, LLC
ERP Case Victory
WSR Consulting Group, LLC, (“WSRcg”) just received word that its most recent large ERP case has resulted in victory for counsel and the client-customer. For this ERP implementation arbitration, WSRcg was brought in to opine on the quality of the work performed by the implementer and the impact of the customer’s own actions on the Go-Live failure.Read Article
COCOMO and the Courtroom: A Brief Case Study
Having a strong knowledge of the COCOMO II estimating model is beneficial for software planning and estimation, but it can also play a key role in the outcome of a legal dispute regarding the estimate to complete a large software system already in development. Recently, WSR Consulting Group, LLC, used COCOMO II with the project realities uncovered in discovery to determine how much time, effort and cost the Systems Integrator would need to deliver this large ERP system.Read Article
CPR (Cooperative Project Recovery) - Reviving the Drowning Large-Scale IT Project (V2.0)
This article introduces my tested and proven four-tier, 13 step model which focuses on the actions that must be taken to turn around, overcome, and compensate for deficiencies in project management, methodology, technology, and people in live, ongoing projects — before you scrap the project, fire your staff, and/or move to litigation!Read Article